University of Massachusetts Global

I was really happy when I was in my Masters program at Umass (Masters in Education). It was a great experience. However, when I went back to school to take course through the extended learning department it became a complete nightmare. I honestly can not remember every terrible little thing that happened but some of the highlights include Umass writing me that my course was graded and then not putting in on my transcript. Another terrible highlight is when I paid additional money for units and they... Read More never gave them to me, but wrote me an email that they had given me the credit. The best part is when they gave me $7 dollars back on credit as a gesture of letting me know they have "refunded" me for my troubles. Honestly, it was kind of insulting (like they threw a penny back at me after I had suffered financial lost and paid them so much). As a result, of all of these errors on their part I missed my pay raise at my district now twice. And to top it off, when I called my district today, they noted that they "never received any transcripts." So much for the $7 dollar refund. Looks like they just cancelled my order and chose not to send anything. At this point I have lost so much money from missing all my raises due to their lack of professionalism and competency. This university robs people and does not deliver the products that people pay a lot of money for. They can not fix a problem even by the third or fourth time of trying to correct it. If you attend this university and have a problem, expect a lot of trouble trying to fix it. So far no refund. You'd think they'd have given me one by the third or fourth time I tried to fix it and they still couldn't deliver me the products I paid for. I'll let you know if they give me one. I will update this post to let you know what happens next or if they ever do fix this. So far the time span of trying to have this fixed has been about 5-6 months total. Hopefully by the end of the year it is fixed, if not, I'm calling a lawyer.

One Stop Specialists and financial aid people are a complete joke and pretty sure they have no idea what they are doing most of the time. Incapable of answering questions same day lucky if you get an answer within a week. This college will do anything to keep your federal financial aid for as long as they can including erasing previous work that you mastered and telling you a month later you have to redo it because they had technical issues even when you have proof that class was completed and will... Read More continue to blame you for their screw ups and withhold your financial aid. Do yourself a favor and just report them to the Department of Education and Veterans Administration. All they have is excuses after excuses. I do not recommend this college to anyone including my fellow military veterans and active duty team mates.

I did the Masters in counseling with a PPS Credential, for school counseling program. When it said that I was getting a Master's in counseling I thought it would qualify me to continue to go on to get Licensed as a clinical counselor after the program. However that is not the case with this program! This program is great if you want only the PPS Credential. I have to take a whole other masters if I want to work specifically in mental health with students. Because schools are hiring LPCCs and MFTs... Read More and LCSWs this degree is only relevant if you want to be an elementary school counselor or an academic school counselor. Most programs are a combination of MFT and PPS. This is not. I recommend doing the LPCC program instead. I did not get the help or the advice I needed from my academic advisor or my faculty when I began asking about licensure. They did not even tell me this school has an LPCC program.

I began this journey in 2018, with Brandman University. I am now in the home stretch, with UMASS Global. I am an older adult learner who was petrified to be back at school. And yet to my surprise, I was learning so much and enhancing the knowledge I already had. I feel the instructors/professors are all very knowledgeable, professional, willing to help all students. I did find myself researching a lot of things when I did not fully understand something, YouTube was my best friend, mostly because... Read More everyone learns differently and I learn from doing more research on a subject. I cannot be any happier with these two schools. I am from Massachusetts, and live ten minutes away from UMASS Dartmouth, so it was huge for me to know that I would be graduating from UMASS Global. I also could not be any happier with my Student Advisor, Kristina King! She is the best Advisor I could have ever been placed with. She responds to my emails within an hour to two hours, regardless of time zone differences. She is kind, compassionate, knowledgeable, and full of positivity. She is fantastic! I am proud to be graduating this year from this school. I believe you will receive the education that you are willing to work for. Online learning is slightly difficult at first, yet once you understand the expectations, it is a great experience.

For those speaking on Chapman, Brandman is soon to become apart of UMass. I would personally recommend my program to people but can't speak on any other degrees or programs. I've had great, helpful and knowledgeable Professors (many from Chapman) & OneStop/Financial aid are helpful. I will say that sometimes the bare minimum is assigned leaving the student to research a lot on their own, but that's not a problem for me as that's why I chose an online program. I have learned so much and it's been... Read More an independent journey, which I think is a problem for some people. If you don't like the minimum, DO MORE. If you feel you're not being challenged, challenge yourself. Nothing's stopping you. Any online program, YOU have to do the work. If you need a Professor to hold your hand, choose a different school/program.